ServiceNow Engineer

Description :

Job Title : ServiceNow Engineer

Location : Remote, India

Contract Duration : 12-Month Contract (with potential for extension)

Immediate Hiring

About the Role :

We are seeking a talented ServiceNow Engineer to join a leading telecommunications company on a fully remote basis in India. This 12-month contract role offers the opportunity to work on a high-impact implementation project with immediate onboarding. The role focuses on designing, developing, and delivering tailored ServiceNow solutions to optimize business processes and enhance CRM functionality.

As a ServiceNow Engineer, you will collaborate with cross-functional teams in a fast-paced, dynamic environment, providing innovative solutions that drive operational efficiencies for the sales and support teams.

Key Responsibilities :

- Design, develop, and implement ServiceNow solutions to meet business requirements.

- Collaborate with a Scrum/Agile team to enhance and optimize CRM tools and workflows.

- Develop and maintain custom entities, business rules, client scripts, and UI policies within ServiceNow.

- Build and manage API integrations with external systems and applications.

- Support data migration activities and ensure data integrity across platforms.

- Write and optimize SQL queries for reporting and data extraction purposes.

- Troubleshoot and resolve issues within the ServiceNow platform, ensuring seamless functionality for end-users.

- Contribute to continuous improvement initiatives by identifying opportunities to streamline workflows and enhance platform capabilities.

- Work closely with stakeholders to gather requirements, provide technical recommendations, and implement solutions aligned with business goals.

Required Qualifications & Skills :

- Minimum 3 years of hands-on experience in ServiceNow development.

- Strong proficiency in C#, .NET, JavaScript, and SQL Server.

- Proven experience with API integrations, data migration, and custom entity development within ServiceNow.

- Experience working in an Agile/Scrum environment.

- Excellent problem-solving skills and attention to detail.

- Strong communication and collaboration skills, capable of interacting effectively with stakeholders and cross-functional teams.

- Ability to work independently in a remote setup while managing multiple priorities.

Preferred / Pluses :

- Prior experience in telecommunications or CRM-focused projects.

- Familiarity with ITSM processes and ITIL framework.

- Experience with ServiceNow ITSM, ITOM, or HR modules.

- Knowledge of automation frameworks and scripting best practices.