Strong expertise in ServiceNow modules : DevOps. Lead engineering delivery and testing for the ServiceNow ESM convergence, ensuring high quality, predictable development through strong DevOps practices, disciplined releases, and adherence to platform standards.

Responsibilities :

- Define and enforce DevOps standards for ServiceNow development, including :

1. Environment strategy and management (dev/test/prod parity).

2. Managing update sets.

3. Automated testing and deployment pipelines where feasible.

4. Release and rollback discipline.

- Partner with development teams to ensure secure, compliant, and repeatable releases across the Golden Instance.

- Enforce coding, configuration, and testing standards across all ServiceNow development work.

- Lead code reviews and ensure adherence to OOTB-first and reuse principles defined by the Platform Architect.

- Define and own the end-to-end testing strategy for ESM convergence, including functional, regression, integration, and upgrade testing.

- Establish common quality standards and entry/exit criteria for builds, releases, and go-lives across all waves.

- Act as the single point of accountability for go-live quality readiness.

- Lead adoption and scaling of ServiceNow Automated Test Framework (ATF) for regression and functional testing.

- Partner with DevOps and Development Leads to embed testing into release and deployment discipline.

- Own defect triage, prioritization, and root cause analysis in partnership with Development teams and Architecture.

- Provide clear, objective quality and risk reporting to program and executive leadership.