ServiceNow Development & Operations Engineer

Position : Senior ServiceNow Developer & Operations

Location : Hyderabad, Telangana, India

Experience : 6 to 10 years

Job Description Summary :

We are seeking a highly skilled Senior ServiceNow Developer & Operations Specialist to manage, operate, and enhance our ServiceNow platform. The ideal candidate will be responsible for end-to-end platform administration, ensuring system availability, implementing upgrades, managing incidents/problems, and driving automation for operational processes.

Key Responsibilities :

- Perform service management, operations, and system administration activities on the ServiceNow platform.

- Plan and execute system upgrades and platform enhancements.

- Address and resolve Incidents and Problems in the platform.

- Ensure availability and resiliency of the platform, including MID servers.

- Manage User Administration, User Interface Level Integration, and MID Server Integration.

- Utilize Import Sets for loading data from external files or databases into ServiceNow.

- Continuously monitor application performance and implement vendor-recommended patches & upgrades.

- Partner with business stakeholders to identify and implement automation opportunities.

- Work on ITIL process consulting and/or implementation.

- Configure and manage ServiceNow modules such as :

• Incident Management
• Problem Management
• Change Management
• Service Level Management
• CMDB
• Knowledge Management
• Asset Management
• CMS

- Develop and maintain basic JavaScript scripts within ServiceNow.

- Handle ServiceNow incident and request queues effectively.

- Perform cloning & deployment activities in ServiceNow.

- Prepare and review technical documentation.

- Execute complex data migration activities.

Required Skills & Qualifications :

- 6 to 10 years of relevant ServiceNow experience.

- Proven expertise in ServiceNow platform administration and operations.

- Strong knowledge of ITIL processes and ServiceNow ITSM modules.

- Hands-on experience in MID Server configuration and integration.

- Proficiency in JavaScript within ServiceNow.

- Experience with data migration and integration workflows.

- Strong problem-solving skills with the ability to troubleshoot complex issues.

- Excellent documentation and communication abilities.

Preferred Skills :

- ITIL certification or equivalent.

- Experience with additional ServiceNow modules beyond ITSM.

- Exposure to automation tools and scripting for operational efficiency.