ServiceNow Developer - ITSM Module

Job Title : ServiceNow Developer.

Location : Bengaluru /Chennai / Noida.

Experience : 6 to 8 Years.

Job Summary :

We are looking for a ServiceNow Developer with hands-on experience in ITSM module development, platform administration, and scripting.

The ideal candidate should be a self-motivated individual capable of handling complex workflows, managing platform upgrades, and delivering business solutions effectively through the ServiceNow platform.

Key Responsibilities :

- Develop and manage ServiceNow ITSM modules including :

1. Incident Management

2. Problem Management

3. Change Management

4. Configuration Management (CMDB)

5. Knowledge Management

- Handle medium to complex workflow management and automation.

- Manage ServiceNow instance upgrades and patches across customer environments.

- Work closely with stakeholders to gather and understand business requirements and translate them into technical solutions.

- Collaborate with cross-functional teams and communicate effectively with clients.

- Provide support and troubleshooting for ongoing issues and enhancement requests.

Technical Skills Required :

- Strong understanding and hands-on experience in ServiceNow administration, particularly ITSM.

- Proficient in JavaScript for both client-side and server-side scripting.

- Experience working with ServiceNow APIs.

- Good understanding of relational databases (MySQL, Oracle, SQL Server).

- Solid knowledge of database concepts and querying techniques.

Certifications (Required) :

- ServiceNow Certified System Administrator.

Preferred Certifications :

- ITIL V3 or V4 Foundation.

- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).

Micro-Certifications :

- Automated Test Framework

- Flow Designer

- Integration Hub

- Virtual Agent

Soft Skills :

- Strong verbal and written communication skills.

- Ability to interact with clients and stakeholders independently.

- Problem-solving mindset and attention to detail.

- Self-motivated with the ability to work independently and as part of a team.

Educational Qualifications :

- Bachelors degree in Computer Science, Information Technology, or a related field.