- Scripting, Workflows, And Integrations, Customer Service Management (CSM).

Roles and Responsibilities :

- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.

- Design, configure, and customize ServiceNow modules to optimize legal service processes such Customer Service Management (CSM).

- Collaborating with cross-functional teams to identify and prioritize business requirements

- Writing clean, efficient, and maintainable code requires expertise to achieve.

- Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.

- Debugging and fixing technical problems

- Producing and running test cases to guarantee software quality.

- Documenting code and application functionality

- Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.

Requirements & Skills :

- ServiceNow development, such as scripting, workflows, and integrations.

- Software development methodologies such as Agile or Waterfall is desirable.

- Familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes, Customer Service Management (CSM).

- Problem-solving and analytical abilities

- Communication and collaboration skills

- To work both independently and collaboratively.

Education : B.Tech or equivalent IT Degree