- 8+ years of progressive experience in ServiceNow development and platform architecture.

- Exceptional knowledge of configuration management, the ServiceNow CMDB, and CSDM.

- Hands-on experience with ITSM, ITOM, IRM/GRC.

- Proven experience in Agile or Scrum methodology.

- Strong scripting skills in JavaScript, Glide API, and knowledge of front-end technologies (HTML, CSS, AngularJS).

- Exposure to AI Search, Virtual Agent, Performance Analytics, and Predictive Intelligence.

- Advanced integration experience using Integration Hub, REST/SOAP, OAuth2, and MID servers.

- Basic understanding of data modeling, process automation, and platform scalability strategies.

- Excellent written and verbal communication skills, with the ability to interact confidently with stakeholders and executives.

- Strong problem-solving skills and a proactive approach to platform improvements.

- ServiceNow Certified Application Developer (CAD).

Optional but good to have :

- Hands-on experience with HRSD, CSM, Citizen Development and/or custom scoped applications.

- Familiarity with ServiceNow App Engine Studio, UI Builder, and Workspaces.

- Ability to take ownership of end-to-end project execution, engaging team members, leadership, and stakeholders as needed.

- Curious mindset with a continuous learning attitude, staying updated with the latest ServiceNow releases and platform innovations.

- Experience in handling enterprise-level ServiceNow upgrades and release readiness testing.

- ServiceNow Certified System Administrator (CSA).