Job Title : Service Now Engineer

Exp : 4-7 years

Location : Noida

Mode : 6 months contract + ext

Must-have Skills :

- ServiceNow Development : Design, develop, and maintain custom ServiceNow applications and modules, including ServiceNow ITSM, ITOM, SecOps and App Engine (custom apps).

- Knowledge of development using templates and Generative/Agentic AI

- Knowledge of ServiceNow Now Assist and development of flow for App Engine is mandatory

- Platform Configuration : Configure and manage ServiceNow modules (ITSM, ITOM, SecOps, App Engine etc.), workflows, UI policies, business rules, and UI actions.

- Scripting : Write and modify scripts in JavaScript (both client and server-side), ServiceNow scripting languages (Business Rules, Script Includes, UI Scripts, etc.), Open AI Integrations to automate processes.

- Integration : Integrate ServiceNow with other systems (e.g., LDAP, Active Directory, third-party applications) using SOAP, REST, and other web services APIs, other ITSM data and Open AI integrations

- Troubleshooting and Support : Provide ongoing support, troubleshooting, and maintenance of the ServiceNow platform, ensuring continuous service availability.

- Security and Performance : Implement best practices to optimize the performance and security of ServiceNow environments. Ensure compliance with security policies and standards.

- Upgrades & Patches : Assist with ServiceNow version upgrades and patching, ensuring smooth deployment with minimal downtime.

- Documentation : Develop and maintain technical documentation for custom applications, workflows, and integrations. Provide knowledge transfer to other team members as needed.

- Ready to explore and quickly learn new things required at work as mandated by the project requirement

Good-to-have Skills :

- Proficiency in JavaScript, HTML, CSS, and web technologies.

- Experience with ServiceNow Studio, AppEngine and other ServiceNow development tools.

Leverage App Engine to build and automate custom applications on the ServiceNow platform.

- Experience with ServiceNow Discovery, Service Mapping, and Configuration Management Database (CMDB).

- Expertise in ServiceNow administration, configuration, and platform setup.

- Experience in using the ServiceNow Performance Analytics module, reports, and dashboards.

- Understanding of ITIL processes and how they are implemented in ServiceNow.

- Familiarity with ServiceNows Update Sets and managing version control.

Responsibilities :

- Strong problem-solving and troubleshooting skills.