As a member of the ServiceNow Team, you will play a pivotal role in supporting, developing and maintaining core applications like ITSM (IT Service Management), HRSD (HR Service Delivery) & ITOM/Discovery modules. The role will involve enhancing the platform's functionality with existing processes and addressing any operational challenges.

The individual will also lead efforts to integrate the platform with tools like MS Teams and explore new modules to further optimize workflows and improve service delivery across the organization.

In addition to providing technical expertise, the team member will mentor junior members of the team by sharing their knowledge and guiding them in the development and maintenance of these modules while actively identifying opportunities to implement best practices and contribute to continuous improvement efforts, ensuring the platform is aligned with evolving business needs.

Who were looking for? :

Youre curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. Youre also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution.

Here, you can try new ideas and lead the way in creating inspiring experiences for our clients and everyone around you. We dont fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you.

But, if you have that IG Group energy and you can stand behind what we believe in, lets raise the bar together.

What you'll need for this role :

ServiceNow Expertise :

- 4 6 years of experience of ServiceNow core applications (ITSM, HRSD, ITOM, BCP, Discovery & Event Management), including expertise in configuring workflows and flow designers, developing and analyzing reports, leveraging

- Performance Analytics for data-driven insights and experience building and working with Service Portals & Employee Center.

Scripting & APIs (Not limited to) :

- Proficiency in client-side and server-side scripting, including developing and maintaining business rules, script actions, script includes, and scripted REST endpoints.

- Strong understanding of ServiceNow's client and server APIs to extend platform functionalities effectively.

- Demonstrated experience integrating ServiceNow with external platforms using REST, SOAP, FTP, and other protocols, focusing on delivering scalable, secure, and efficient solutions.

Web Technologies :

- Comprehensive experience with web technologies, including Bootstrap, Angular, HTML, CSS, JavaScript, XML, REST, and SOAP, to design and enhance ServiceNow's user interfaces, portals, and custom applications.

- Proven ability to leverage these technologies for seamless integrations, responsive designs, and optimized performance, ensuring a superior user experience.

CMDB & Discovery :

- Strong understanding of CSDM and should be able to map the capabilities with the existing CMDB and its hierarchy of CMDB tables to facilitate discovery & orchestration of IT infrastructure, hardware & software CIs.

Module Expertise :

- Experience transitioning custom configurations to standard out-of-the-box (OOTB) modules, ensuring alignment with ServiceNow best practices and maintaining platform stability.

- Ability to analyze and map unique business requirements to OOTB functionalities, minimizing customizations and leveraging native ServiceNow capabilities to drive efficiency and scalability.

- Hands-on expertise in MID Server Installation, Upgrades & Troubleshooting.

Integration Experience :

- Proven ability to integrate ServiceNow with other platforms and other in-house monitoring tools and applications via flow designers, web services and OOTB plugins and configurations. (Ex MS Teams, JIRA, Workday, PagerDuty, OpsGenie, Gitlab, IIQ).

Continuous Improvement & Platform Maintenance :

- Ability to support and develop new features, maintain platform functionality, carry out annual ServiceNow upgrades, and troubleshoot technical/process issues reported by process governors or end users adhering to stringent SLAs and have a strong focus on ongoing process optimization and ensuring seamless integration across various modules.

Mentorship & Team Collaboration :

- Experience mentoring junior team members through knowledge sharing, guiding them in best practices and providing constructive feedback to support growth.

Certification Expectations (Nice to have) :

- ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD).

Desirable Skills :

- Advanced knowledge of SQL and JavaScript to support database queries and customizations.

- Hands-on implementation experience with LDAP, SSO, SLAs, and Performance Analytics reports to enhance platform usability and operational efficiency.

- Strong ITIL/ITSM knowledge to align processes with industry standards and optimize platform performance.

Project Management :

- Thorough understanding of SDLC (Agile / Waterfall) and must have demonstrated ability to manage competing priorities, coordinate with stakeholders and ensure timely delivery.