ServiceNow Developer - ITSM/CMDB Module

Job Description :

- Design, develop, and implement ServiceNow applications and solutions based on business requirements.

- Customize ServiceNow modules such as Incident, Problem, Change, CMDB, Knowledge, Service Catalog, etc.

- Develop and maintain Workflows, Business Rules, UI Policies, Client Scripts, and Script Includes.

- Work with REST/SOAP APIs for integrations with third-party systems.

- Develop and maintain custom applications within the ServiceNow platform.

- Create and maintain Service Portal widgets and pages.

- Participate in code reviews, testing, and release activities.

- Collaborate with other developers and stakeholders to ensure project success.

- Provide ongoing support and maintenance of existing ServiceNow modules and features.

Required Skills & Qualifications :

- 45 years of hands-on development experience with ServiceNow.

- Strong understanding of ServiceNow architecture and data model.

- Expertise in JavaScript, Glide API, and client/server-side scripting in ServiceNow.

- Experience with ITSM, CMDB, Service Catalog, and Incident Management modules.

- Knowledge of Service Portal development and custom widget creation.

- Experience in ServiceNow integrations using web services (REST/SOAP).

- Familiarity with Agile/Scrum development methodologies.

- Good understanding of best practices in ServiceNow configuration and development.

- ServiceNow Certified System Administrator (CSA) certification is required.

- Additional certifications like ServiceNow Certified Application Developer or ITSM Implementation Specialist are a plus.

Nice to Have :

- Exposure to ITOM, HRSD, or SecOps modules.

- Experience with Performance Analytics or Reporting in ServiceNow.

- Familiarity with CI/CD pipelines and DevOps practices in ServiceNow.

- Experience working in large-scale enterprise environments.

Soft Skills :

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and in a team environment.