About the Role :

We are seeking a highly skilled ServiceNow Developer with expertise in Employee Flows, HR Service Delivery (HRSD), Flow Designer, and IntegrationHub. The ideal candidate will have strong hands-on development experience and the ability to design, build, and implement end-to-end automated workflows across ServiceNow modules.

Key Responsibilities :

- Develop and implement Employee Flows using Flow Designer, Journey Accelerator, and Employee Center Pro.

- Configure and enhance HR Service Delivery (HRSD) modules including Case Management and Lifecycle Events.

- Build custom catalog items, scoped applications, and workflow automations.

- Integrate ServiceNow with third-party applications via REST/SOAP APIs, JDBC, MID Server, and IntegrationHub spokes.

- Collaborate with stakeholders to translate business needs into scalable technical solutions.

- Perform unit testing, code reviews, performance tuning, and documentation.

- Ensure adherence to ServiceNow best practices and governance policies.

Must-Have Skills :

- 7+ years of ServiceNow development (Dev + Admin).

- Strong experience in HRSD + Employee Flows / Employee Center.

- Flow Designer & IntegrationHub expertise.

- Proven ability in REST/SOAP integrations with external systems.

- ServiceNow scripting (JavaScript, Glide API).

- Hands-on with ServiceNow Studio, App Engine, Scoped Apps.

- Certifications: CSA, CAD, CIS (HRSD/ITSM/App Engine) preferred.

Good-to-Have Skills :

- Virtual Agent, Predictive Intelligence, Performance Analytics.

- CI/CD tools (Git, Jenkins) with ServiceNow.

- Exposure to CSM, ITOM, GRC, or SecOps modules.

Soft Skills :

- Strong problem-solving and analytical mindset.

- Excellent communication and stakeholder engagement.

- Ability to lead discussions and work independently.