We are seeking a skilled ServiceNow professional with 3+ years of experience in overall IT service management and administration of ServiceNow applications.

The ideal candidate will have hands-on expertise in Incident, Problem, Change, Asset Management, Service Catalog, and ITBM modules.

This role involves configuration, customization, reporting, and ensuring platform efficiency while delivering a superior user experience.

Key Responsibilities :

- Administer, customize, and develop various ServiceNow modules including Incident, Problem, Change, Asset Management, and Service Catalog/Service Request.

- Work on standalone and multi-domain ServiceNow instances.

- Facilitate Change Advisory Board (CAB) meetings and audit Change tickets according to Change Management policies.

- Support end-user assistance requests and process RITM/Incident tickets assigned to the department.

- Develop and maintain reports, dashboards, and analytics to provide insights into ServiceNow operations.

- Interact with clients and internal stakeholders to understand requirements and build workflows that adhere to best practices.

- Conduct data analysis to improve system performance and user experience.

- Maintain system design and operations documentation.

- Plan, execute, monitor, control, and close all technical tasks related to ServiceNow configuration and implementation.

- Update and maintain testing protocols for ServiceNow upgrades to certify applications post-upgrade.

- Prioritize multiple client requests and deliver solutions within SLA.

- Administer Service Catalog, create incident templates, and support ITBM applications including Ideation, Demand, PPM, and Resource Management.

- Strong focus on client relationship management and remote collaboration across multiple engagements.

Skills & Qualifications :

- 3+ years of experience in ServiceNow administration and development.

- ServiceNow Systems Administrator Certification (mandatory).

- Hands-on experience with ITSM modules : Incident, Problem, Change, Asset Management, Service Catalog.

- Knowledge of ITBM applications such as Ideation, Demand, PPM, and Resource Management.

- Experience in configuration, customization, migration, upgrades, and version standardization of ServiceNow.

- Strong reporting and dashboard development skills.

- Excellent oral and written communication skills.

- Familiarity with Agile methodologies.

- Strong analytical, problem-solving, and client engagement skills