We are looking for an experienced ServiceNow Developer with strong expertise in ServiceNow ITSM and one or more modules such as HR Service Delivery (HRSD), Strategic Portfolio Management (SPM), Software Asset Management (SAM), or Governance, Risk & Compliance (GRC).

The ideal candidate will have hands-on experience in developing, customizing, and integrating ServiceNow applications while following platform best practices.

You will work closely with business stakeholders, architects, and functional consultants to deliver scalable and high-quality ServiceNow solutions.

Key Responsibilities :

- Design, develop, configure, and maintain ServiceNow applications based on business requirements.

- Implement and customize ITSM modules including Incident, Problem, Change, Request, Knowledge Management, and Service Catalog.

- Develop and support ServiceNow modules such as HRSD, SPM, SAM, or GRC depending on project requirements.

- Build and customize Catalog Items, Record Producers, Workflows, Flow Designer flows, UI Policies, Client Scripts, Business Rules, Script Includes, UI Actions, and ACLs.

- Develop custom applications using the App Engine Studio and ServiceNow platform capabilities.

- Configure and enhance Service Portal pages, widgets, and user interfaces.

- Design and develop integrations with external systems using REST APIs, SOAP Web Services, IntegrationHub, MID Server, and Webhooks.

- Create reusable components, automation workflows, and platform enhancements to improve operational efficiency.

- Perform platform upgrades, patch validations, and instance maintenance activities.

- Troubleshoot application issues, optimize performance, and ensure platform stability.

- Develop reports, dashboards, and Performance Analytics to support business decision-making.

- Collaborate with business analysts, solution architects, QA teams, and stakeholders throughout the project lifecycle.

- Participate in Agile ceremonies, sprint planning, code reviews, and release management.

- Prepare technical documentation, deployment guides, and knowledge transfer documents.

- Ensure adherence to ServiceNow development standards, security guidelines, and best practices.

Required Technical Skills :

- Strong hands-on experience with ServiceNow ITSM implementation and customization.

- Experience in one or more ServiceNow modules:

1. HR Service Delivery (HRSD)

2. Strategic Portfolio Management (SPM)

3. Software Asset Management (SAM)

4. Governance, Risk & Compliance (GRC)

- Expertise in :

1. Flow Designer

2. Workflow Editor

3. Business Rules

4. Client Scripts

5. UI Policies

6. Script Includes

7. UI Actions

8. ACLs

9. Catalog Items

10. Record Producers

- Strong scripting knowledge using JavaScript, Glide APIs, and ServiceNow server-side/client-side scripting.

- Hands-on experience with REST APIs, SOAP APIs, IntegrationHub, MID Server, and third-party integrations.

- Experience with Service Portal development including widgets and custom themes.

- Good understanding of CMDB, Discovery, and ServiceNow data model.

- Experience with update sets, source control, application deployment, and instance management.

- Knowledge of ServiceNow App Engine and custom application development is preferred.

- Familiarity with Performance Analytics, Reporting, and Dashboards.

- Understanding of ITIL processes and ITSM best practices.

Preferred Skills :

- Experience working on enterprise-scale ServiceNow implementations.

- Knowledge of ServiceNow platform upgrades and release management.

- Experience with Agile/Scrum development methodologies.

- Strong analytical, debugging, and problem-solving skills.

- Excellent communication and stakeholder management abilities.

- Ability to work independently as well as in cross-functional teams.