ServiceNow Developer/Engineer - ITSM

Description :

Key Responsibilities :

Implement, configure, and support ServiceNow ITSM modules including :

- Incident Management

- Problem Management

- Change Management

- Request Management

- Customize ServiceNow using Business Rules, Client Scripts, UI Policies, and Workflows/Flow Designer

- Configure Service Catalog, SLAs, Notifications, and Reporting/Dashboards

- Integrate ServiceNow with third-party tools using REST/SOAP APIs

- Perform platform upgrades, patches, and troubleshooting

- Work closely with stakeholders to gather requirements and translate them into technical solutions

- Ensure adherence to ITIL best practices and ServiceNow standards

Required Skills :

- Strong experience in ServiceNow ITSM

- Hands-on configuration and scripting experience

- Good understanding of ITIL processes

- Experience with ServiceNow CMDB and Discovery (preferred)

- Knowledge of integrations and automation