Key Responsibilities :

- Develop and configure solutions on the ServiceNow platform across ITSM, CSM, and other core modules

- Strong hands-on experience in Service Portal and UIB/Workspace customization

- Work on day-to-day support issues, enhancements, and incident resolutions

- Participate in ServiceNow version upgrades, patching, and platform maintenance

- Collaborate with cross-functional teams to understand business requirements and deliver appropriate solutions

- Write and maintain clear, efficient, and reusable JavaScript code within the ServiceNow framework

- Ensure performance, scalability, and security of the developed solutions

Required Skills & Experience :

- 6+ years of experience in ServiceNow development and administration

- Strong expertise in Service Portal, Agent Workspace, ITSM, and CSM modules

- Proficiency in JavaScript, Glide APIs, and ServiceNow scripting

- Experience in handling support tickets, root cause analysis, and issue resolution

- Exposure to ServiceNow upgrades and version migration activities

- Good understanding of ServiceNow architecture and data models

- Should have hands on experience in integrating servicenow Instance with any other system

- Having GenAI/AI Agent experience is added advantage