- Proven experience in ServiceNow (minimum 6 years).

- Hands-on experience with CMDB design, implementation, and maintenance.

- Experience in process consulting and aligning technical solutions with business processes.

- Proficiency in JavaScript, Glide API, and ServiceNow scripting.

- Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.

- Excellent troubleshooting and analytical skills.

Role and Responsibilities :

- Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.

- Develop and maintain custom applications, workflows, and integrations within ServiceNow.

- Collaborate with process consultants to align platform capabilities with ITIL best practices.

- Manage and optimize ensuring data integrity and alignment with configuration management processes.

- Lead technical discussions and provide guidance.

- Work closely with project managers to support ServiceNow-related project deliverables.

- Perform impact analysis and implement changes following change management protocols.

- Monitor platform performance and implement proactive measures to ensure high availability.

- Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills :

- Strong communication and stakeholder management abilities.

- ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

- Experience in ServiceNow integrations using REST/SOAP APIs.

- Exposure to Agile and DevOps methodologies.

- Knowledge of performance tuning and platform security best practices.