ServiceNow Developer

Description :

Position : ServiceNow Developer

Experience : 4 6+ Years

Location : Remote

Job Mode : Work From Home

Shift : 2 : 00 PM 11 : 00 PM

Job Summary :

We are seeking an experienced ServiceNow Developer with strong hands-on expertise in ITSM, CSM, and HRSD modules to design, develop, and enhance enterprise-level ServiceNow solutions. The ideal candidate will have deep technical knowledge of ServiceNow workflows, integrations, and platform capabilities, along with exposure to AI-driven workflows, prompt engineering, and structured data handling.

This role involves close collaboration with business stakeholders, product teams, and technical architects to deliver scalable, secure, and high-performing ServiceNow solutions in a customer-facing, remote work environment.

Key Responsibilities :

ServiceNow Development & Configuration :

- Design, develop, configure, and implement ServiceNow solutions across ITSM, CSM, and HRSD modules.

- Configure and customize Incident, Problem, Change, Request, Case Management, SLAs, and Knowledge Management processes.

- Create and maintain workflows, flow designer flows, business rules, client scripts, script includes, UI policies, UI actions, and notifications.

- Develop and customize Service Portals and portals for CSM and HRSD, including forms, widgets, and catalog items.

- Build and manage Service Catalogs, order guides, record producers, and request fulfillment workflows.

Integrations & Data Handling :

- Work with JSON payloads for REST and SOAP integrations, including API request/response handling.

- Handle structured data exchange between ServiceNow and external systems.

- Utilize SQL concepts for data analysis, validation, reporting, and troubleshooting.

- Create and manage Import Sets and Transform Maps for data migration and third-party integrations.

Enterprise Scenario Design & AI Exposure :

- Design realistic enterprise-level scenarios that align ServiceNow capabilities with business processes.

- Support AI-driven workflows, including exposure to AI model training processes and structured training data preparation.

- Apply prompt engineering principles to craft effective instructions for AI-assisted workflows and automation use cases.

- Assist in improving automation, routing, and knowledge recommendations using AI-supported features.

Analysis, Troubleshooting & Quality :

- Perform root cause analysis (RCA) for incidents, defects, and performance issues.

- Troubleshoot complex platform, integration, and workflow issues independently.

- Ensure solutions follow ServiceNow best practices, scalability standards, and security guidelines.

- Conduct unit testing and support UAT and production deployments.

Collaboration & Communication :

- Act as a customer-facing technical resource, engaging with stakeholders to understand requirements and provide solutions.

- Collaborate with cross-functional teams including Product Owners, Architects, QA, and Support teams.

- Participate in Agile/Scrum ceremonies, sprint planning, daily stand-ups, and retrospectives.

- Document technical designs, workflows, and solutions using standard documentation tools.

Required Skills & Qualifications :

Mandatory Skills :

- 46+ years of hands-on ServiceNow development experience.

- Minimum 2 years of experience each with :

ITSM

CSM

HRSD

- Strong understanding of workflows, cases, incidents, requests, SLAs, and knowledge management.

- Proficiency in JSON authoring and working with structured data.

- Solid understanding of SQL for data analysis and validation.

- Strong analytical, problem-solving, and logical reasoning skills.

- Excellent verbal and written communication skills.

Preferred / Bonus Qualifications :

- ServiceNow Certified System Administrator (CSA).

- Certified Implementation Specialist ITSM (CIS-ITSM).

- Any one of :

CIS-CSM

CIS-HRSD

- Exposure to AI/ML workflows, AI model training, or training data preparation.

- Good knowledge of prompt engineering concepts.

- Familiarity with Agile methodologies (Scrum / Kanban).

- Experience working in a remote, distributed team environment.