- Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

- Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

- Reviews design and code per sprint to ensure quality.

- Creation and customization of complex workflows and custom workflow activities.

- Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

- Contribute and review user stories.

- Monitor health, usage, and overall compliance of ServiceNow and its applications

- Develop a keen understanding of the products we implement and client business.

- Participate in regular Knowledge Transfer sessions with ServiceNow Developers

- Stay current with new and updated capabilities of the ServiceNow Platform

- Coordinate upgrades to Production and Sub-Production instances

- Coordinate sub-production testing, evaluation, and regression remediation

- Participate in blueprinting workshops and contribute with documentation and effort estimation.

- Support COE in continuous development of training paths for professional advancement.

- Contribute to ongoing definition of best development and solution practices.

Minimum Qualifications :

- Bachelors degree in Information Technology, Computer Science, or a related field

- Certified System Administrator (CSA)

- Relevant of hands-on development experience on the ServiceNow platform.

- Strong expertise in Script Includes, Service Portal development, and UI Builder.

- Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.

- Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades

- Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs, Service Portal etc...

- Experience in Service Catalog, Flow Designer, Integration Hub, and Reporting/Dashboards.

- Excellent communication Skills for client facing roles.

- Good management, analytic, problem solving & interpersonal skills

- Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills :

- Mainline Implementor certifications (ITSM/CSM/HRSD)

- Implementation experience of ITSM module or any other Moule in CSM, ITOM,HRSD