ServiceNow Developer

Description :

Key Responsibilities :

- Design, develop, and implement ServiceNow HRSD modules and capabilities.

- Configure and customize ServiceNow workflows, forms, catalogs, and applications.

- Develop and maintain UI Policies, Client Scripts, Script Includes, Business Rules, UI Pages, UI Macros, ACLs, Import Sets, Transform Maps, and Update Sets.

- Implement and support Performance Analytics, reporting, and dashboard solutions.

- Integrate ServiceNow HRSD with third-party HR systems (Workday, SAP SuccessFactors, Oracle, etc.) using REST/SOAP APIs and other web services.

- Collaborate with product owners, HR stakeholders, and IT teams to understand requirements and deliver scalable solutions.

- Ensure adherence to ServiceNow architecture, coding standards, and best practices.

- Support platform upgrades, patching, and maintenance activities.

- Work within Agile methodologies, contributing to sprint planning, refinement, and retrospectives.

- Support incident resolution, enhancements, and continuous process improvements.

Mandatory Skills & Requirements :

- 6+ years of overall ServiceNow development experience.

- Minimum 2 years of hands-on HRSD implementation experience in large or complex environments.

- Strong expertise in the following ServiceNow components :

1. UI Policies, Client Scripts, Script Includes, Business Rules

2. UI Macros, UI Pages, ACLs

3. Import Sets, Transform Maps, Update Sets

4. Performance Analytics, Reporting & Dashboards

5. Email Notifications

- Strong understanding of ServiceNow architecture and platform best practices.

- Proficiency in JavaScript, JSON, REST, and SOAP APIs.

- Experience in supporting ServiceNow upgrade activities.

- Hands-on experience integrating HRSD with external HR systems (Workday, SAP SuccessFactors, Oracle, etc.).

- Familiarity with Agile methodology and the full software development lifecycle.

- Experience with development/support tools such as Jira or Rally.

- ServiceNow Certified System Administrator (CSA) certification is mandatory.

Preferred Skills :

- ServiceNow HRSD certification or micro-certifications.

- Experience with Scoped Applications development.

- Knowledge of ITSM, ITOM, or other ServiceNow modules.

- Familiarity with ITIL processes.

Soft Skills :

- Strong analytical and problem-solving abilities.

- Excellent communication and stakeholder management skills.

- Ability to work in fast-paced, dynamic, onsite environments.

- Proactive, detail-oriented, and able to work independently.