Description :

- Actively participate in the design, development, and implementation of ServiceNow modules such as ITSM, Service Portal, CSM, HRSD, Security Operations, GRC/IRM; and other modules, as part of ServiceNow Program strategy.

- Develop solutions that leverage Analytics Intelligence and Reporting (Virtual Agent, Natural Language Intelligence), Customer Service Management, HR Service Delivery, IT Service Management (Communications, Agent Workspace, Predictive Intelligence, Product/Service Catalog, Service Portal), etc

- Strong knowledge and experience in the Now Platform Contextual Search, Data Management, Field Encryption and Key Management, Form/Lists Administration, Table/Field/Dictionary Management, User/Group administration, Advanced Work Assignment, CSDM, etc

- Design and build integrations and custom applications using Now Platform App Engine capabilities such as - ServiceNow Studio/Flow Designer/Integration Hub, Inbound/Outbound Web Services APIs, Import Sets/Scheduled Jobs, Automated Test Framework, Business Rules, Orchestration, Remote Tables, MID Servers, etc - by demonstrating strong SDLC practices (re-use, modular, quality review, automated testing, reliability, and automation)

- Expert in IT Asset Management Lifecycle processes (including hardware and software) and Configuration Management processes; using Common Service Data Model (CSDM)

- Experience with defining and interpreting data models and querying SQL databases.

- Partner with ServiceNow Implementation partners and Platform support teams to design and develop business solutions using ServiceNow platform.

- Create and maintain Platform implementation roadmaps and provide hands-on assistance with the detailed design and implementation approach.

- Familiar with infrastructure technologies that are used to deliver services from a Data Center

- Able to work with and coordinate data collection, integrating with GS On-prem and GS Cloud applications with ServiceNow platform.

- Expert in Configuration Management process & operational delivery

- Assist Product Owners and teams in story writing, backlog maintenance and prioritization and planning. Facilitating creation and prioritization of project-level feature and enhancements backlogs

- Effectively use metrics and data visualization to report progress and support data-driven decision making at the team or program level.

- Facilitate estimation and planning at the team or program level. Assisting in creating useful, reliable, and practical forecasts for delivery sprints and releases

- Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.

- Coach developer, designer and product team members in Agile practices, values and principles

- Help teams and individuals clarify goals, and actions to achieve them.

QUALIFICATIONS:

A Bachelors degree or equivalent experience

ESSENTIAL SKILLS:

- Minimum of 8 years of overall experience in installing, configuring, implementing, and managing ServiceNow platform and applications

- Minimum of 2-3 years of experience in configuring and implementing Governance, Risk and Compliance (GRC) / Integrated Risk Management (IRM) application

- Minimum 3 years of experience as ServiceNow Application Developer and Implementation Specialist

- Knowledge of the ITIL service life cycle and ITSM best practices

- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture (SSO, SAML, OAuth, TLS, REST/SOAP, etc)

- Experience in Importing Data (Import Sets/Transform Maps) and Integrating with External Data/APIs (Scripted REST APIs)

- Experience in Automated Test Framework (ATF)

- Expert-level knowledge in ServiceNow scripting and web technologies (JavaScript, XML, HTML, AJAX, CSS, etc)

- Implementing processes and procedures for ServiceNow platform management and continued operations

- Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus.

- Deep understanding of the software development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment

- Prior experience in using Agile Development 2.0 to manage ServiceNow development (Scrum/SAFe) and writing/refining User Stories