The candidate will be responsible for designing, deploying, and managing ServiceNow Discovery and Service Mapping solutions that meet both current and anticipated requirements.

Detailed Responsibilities :

- Design, deploy, and managed Discovery and Service Mapping solutions for both on-premises and cloud resources

- Define, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-servers

- Define, create, and manage Service Mapping infrastructure, including patterns

- Provide Governance to ensure the integrity of Discovery and Service Mapping

- Develop, document, implement, and maintain Discovery and Service Mapping governance processes, procedures, and policies

- Create and maintain Discovery-related and Service Mapping-related documentation

- Design, develop, and deploy new Discovery or Service Mapping functionality

- Ensure that Discovery and Service Mapping are performing as expected

- Ensure Discovery meets it requirements, including schedule scope, schedule completion and CMDB data population

- Ensure Service Mapping meets is requirements, including CMDB data population

- Define, create, and monitor Discovery / Service Mapping health reports and dashboards

- Identify, investigate and resolve Discovery and Service Mapping issues

- Design and deploy Discovery and Service Mapping Integrations

- Design, implement, and manage Discovery and Service Mapping integrations with other systems

- Ensure that Discovery and Service Mapping are aligned with other methods of populating the CMDB

Required Qualifications :

- Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery, and how each should populate the CMDB

- 5+ years' hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery

- ServiceNow Cloud Discovery experience should include Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.

- Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies and related documentation

- Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules

- Experience designing and implementing MID-Servers for ServiceNow Discovery

- Experience creating / updating ServiceNow Discovery IP ranges and schedules

- Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)

- Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST

- System administration experience using SHELL/BASH and / or PowerShell

- Familiarity with XML and JSON/script language concepts

- Strong analytical and problem-solving ability

- Strong interpersonal skills

- Proven self-starter who is resourceful, takes the initiative, and sees it through

- Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group

- ServiceNow CSA or ITOM certifications

- ServiceNow Discovery Fundamentals