ServiceNow Developer

Description :

Role Overview :

We are seeking a highly skilled ServiceNow Consultant to join our dynamic ServiceNow implementation and transformation team. This role focuses exclusively on end-to-end ServiceNow implementation projects, ensuring innovative and efficient delivery within an agile environment.

As a key contributor and track lead, you will design, implement, and optimize ServiceNow solutions that meet complex business requirements across ITSM and related modules.

Key Responsibilities :

- Lead and deliver ServiceNow implementation projects, particularly in areas such as Incident Management and Integrations.

- Work in a Scrum-based, agile environment (two-week sprints) - including story creation, task execution, testing, and peer reviews.

- Design and deliver technical solutions on the ServiceNow platform to meet business and IT needs.

- Act as a Solution Architect or Senior Developer within the implementation team as required.

- Drive innovation by creating solutions that automate processes, improve efficiency, and enhance system performance.

- Contribute to practice development activities, including hiring, presales, innovation, resourcing, or rewards and recognition initiatives.

- Coach and mentor team members to ensure adherence to best development practices.

- Manage complex ITSM deployments involving multiple stakeholders and cross-functional teams.

- Ensure alignment with ITIL principles and other IT management frameworks.

Required Skills & Experience :

- Proven experience in ServiceNow Implementation projects (not limited to managed services or enhancement support).

- Hands-on expertise in one or more ServiceNow applications - ITSM, GRC, SecOps, HRSD, or CSM.

- Strong understanding of agile/scrum methodologies for project delivery.

- Experience with ServiceNow integration frameworks.

- Excellent communication, analytical, and presentation skills.

- Ability to work effectively under pressure and meet tight deadlines.

- Demonstrated leadership skills in setting goals, driving initiatives, and building high-performance teams.

Certifications :

Mandatory :

- ServiceNow Certified System Administrator (CSA)

Preferred :

- Certified Implementation Specialist (CIS), Scrum Master Certification

Desired :

- ITIL Certification

Educational Qualification :

- B.Tech / BCA / MCA / MBA or equivalent

- Minimum 4+ years of experience in the IT industry