ServiceNow Developer

Key Responsibilities :

- Lead the design, development, and implementation of ServiceNow solutions across multiple modules, ensuring alignment with business objectives.

- Architect and oversee CMDB configurations and ITSM processes including Incident, Problem, Change, and Request Management.

- Drive ServiceNow ITOM initiatives such as Discovery, Event Management, and Service Mapping.

- Support HRSD modules including Employee Center and Lifecycle Events.

- Implement Finance Operations workflows covering Procurement and Budgeting.

- Manage GRC processes including Policy & Compliance, Risk Management, and Audit.

- Collaborate with stakeholders to gather requirements, provide technical guidance, and ensure successful project delivery.

- Utilize scripting and development skills (JavaScript, GlideScript, HTML, CSS, AngularJS) to customize and enhance the ServiceNow platform.

- Develop integrations using REST and SOAP APIs.

- Lead Agile/Scrum teams to deliver continuous improvements and enhancements.

- Ensure adherence to best practices and governance for ServiceNow platform usage.

Must-Have Skills :

- Extensive experience in ServiceNow Development and enterprise implementations.

- Strong knowledge and hands-on experience with CMDB and ITSM modules.

Good-to-Have Skills :

- ITIL Certification (preferred).

Professional Summary :

- 10+ years of hands-on experience in ServiceNow development and consulting.

- Expertise across multiple ServiceNow modules and enterprise solutions.

- Proven ability to deliver business-aligned, scalable, and secure implementations in Agile/Scrum environments.

Core Expertise :

- ITSM : Incident, Problem, Change, Request Management

- ITOM : Discovery, Event Management, Service Mapping

- HRSD : Employee Center, Lifecycle Events

- Finance Operations : Procurement, Budgeting workflows

- GRC : Policy & Compliance, Risk Management, Audit

Technical Skills :

- Languages & Scripting : JavaScript, GlideScript, HTML, CSS, AngularJS

- Integrations : REST / SOAP APIs

- Platforms & Tools : ServiceNow Core Platform, CMDB, Service Portal

Certifications :

- ServiceNow Certified System Administrator

- ServiceNow Certified Implementation Specialist (relevant modules)

Additional Strengths :

- Strong problem-solving and analytical skills.

- Excellent communication and collaboration abilities with stakeholders at all levels.

- Hands-on experience delivering projects in Agile/Scrum environments.