We are looking for a highly skilled and experienced ServiceNow Flows Developer to lead the design and implementation of automated workflows using Flow Designer and IntegrationHub. The ideal candidate will have a strong background in ServiceNow development, particularly within HRSD and Employee Centre PRO, with a focus on building scalable, efficient, and secure automation solutions across ITSM and custom applications.

Key Responsibilities :

- Design and Implement Employee Flows using Flow Designer, journey Accelerator, and Employee Center Pro

- Lead the development of ServiceNow Flow Designer workflows and IntegrationHub spokes.

- Architect and implement end-to-end automation across ServiceNow modules (ITSM, HRSD, CSM, etc.).

- Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.

- Develop and customize ServiceNow applications, including HRSD, Case Management and Life Cycle Events.

- Develop and maintain custom applications, catalog items, and flow actions.

- Integrate ServiceNow with third-party systems using REST/SOAP APIs, JDBC, and MID Server.

- Conduct code reviews, unit testing, and performance tuning.

- Ensure compliance with ServiceNow best practices, security standards, and governance policies.

- Provide mentorship to junior developers and contribute to knowledge sharing.

Required Skills & Qualifications :

- Minimum 7 years of experience in ServiceNow development.

- Strong expertise in HRSD, CSM, Employee Center, and Employee Flows.

- Expertise in Flow Designer, IntegrationHub, and ServiceNow scripting (JavaScript, Glide API).

- Strong understanding of ServiceNow architecture, data model, and platform capabilities.

- Experience with ServiceNow Studio, App Engine, and Scoped Applications.

- Proven track record of successful integrations with external systems.

- ServiceNow certifications (CSA, CAD, CIS in ITSM or App Engine) preferred.

Preferred Skills :

- Experience with Virtual Agent, Performance Analytics, or AI Search.

- Familiarity with DevOps, CI/CD pipelines, and Git integration.

- Exposure to Agile/Scrum methodologies and tools like JIRA or Azure DevOps.

Soft Skills :

- Strong problem-solving and analytical skills.

- Excellent communication and stakeholder management.

- Ability to work independently and lead technical discussions.

- Detail-oriented with a focus on quality and performance.