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Job Description

Job Description :


- Ideal candidate must be self-motivated with a proven track record in working on ITSM using ServiceNow.

- Having an experience in ServiceNow administration especially on ITSM instance.

- Able to Understand customer requirements and work on requests.

- Experience with implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.


- Experience in managing workflows of Medium to Complex in nature.

- Has working experience on Instance Upgrades and Patches for multiple customers.

- Desired experience in scripting language: JavaScript

- Very Good Experience working with relational databases.

- Good understanding of Database Technologies (MySQL, Oracle, SQL, etc.)

- Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

- Has good communication skills and is able to interact with clients and stakeholders to manage new requirements.


Required Certifications :


- ServiceNow - Certified System Administrator


Desired Certifications :


- ITIL V3 Foundation or ITIL V4 Foundation

- ServiceNow - Certified Implementation Specialist ITSM (CIS-ITSM)

- Micro-Certification: Automated Test Framework


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