- Developing ServiceNow solutions : This involves using JavaScript, web services, and other ServiceNow-specific technologies to build custom applications and workflows that meet specific business needs.

- Customizing the platform : ServiceNow developers modify the platform's interface, functionality, and data models to align with an organization's unique requirements.

- Creating workflows : They design and implement automated workflows using ServiceNow's workflow engine to streamline processes and improve efficiency.

- Building forms and reports : Developers create user-friendly forms for data input and generate reports to provide insights into ServiceNow data.

- Integrating with other systems : They integrate ServiceNow with other enterprise systems like CRM, HR systems, and other applications using APIs and web services.

Maintenance & Support :

- Troubleshooting and resolving issues : Developers diagnose and fix problems within the ServiceNow platform, ensuring its smooth operation.

- Providing user support : They assist end-users with ServiceNow-related questions and issues, offering guidance and training.

- Testing and deployment : Developers participate in testing new features, bug fixes, and upgrades before deploying them to the production environment.

- Maintaining system performance : They monitor the system's performance, identify potential bottlenecks, and implement solutions to optimize its functionality.

Collaboration & Communication :

- Working with stakeholders : Developers collaborate with business users, IT teams, and other stakeholders to understand requirements and translate them into technical solutions.

- Documenting solutions : They create and maintain technical documentation for configurations, customizations, and integrations.

- Providing training and support : Developers may be involved in training users on new features and functionalities within ServiceNow.

In addition to these core responsibilities, ServiceNow developers may also be involved in :

- Staying up-to-date with the latest ServiceNow features and technologies : This ensures they can leverage new capabilities and improve the platform's functionality.

- Adhering to ITIL best practices and ServiceNow's recommended guidelines : This ensures the platform is implemented and used effectively.

- Performing code reviews to ensure code quality and adherence to standards : This helps maintain the integrity and reliability of the ServiceNow platform.

- Participating in the design and implementation of new ServiceNow modules : This allows developers to contribute to the overall evolution of the platform.