ServiceNow CSM Developer

ServiceNow CSM Developer Full Time

Roles & Responsibilities:

ServiceNow CSM Development & Customization:

- This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM, CSM, and building Business Rules, Workflows, Flows, and Portal widgets.

- You'll also manage Service Catalog items.

Integrations:

- Develop and maintain integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub, ensuring data consistency.

Solution Design & Architecture:

- Collaborate with stakeholders to translate requirements into technical designs and contribute to the ServiceNow platform's architectural roadmap.

- Ensure solutions follow best practices and security guidelines.

Testing & Quality Assurance:

- Perform unit and integration testing, support UAT, and resolve bugs.

- Participate in code reviews to maintain quality.

Upgrades & Maintenance:

- Support ServiceNow instance upgrades by testing functionalities and performing regular maintenance for platform stability.

Documentation & Training:

- Stay updated on ServiceNow features, identify automation opportunities, and participate in Agile/Scrum ceremonies.

EDUCATION & TRAINING:

- Graduate degree from any recognized University.

- Must have CSA and CIS-CSM certification in ServiceNow.

Knowledge & Experience:

- Minimum of 5 years of ServiceNow experience, 2 years of Implementation experience, as detailed above.

- Strong understanding of IT Service Management (ITSM) processes and ITIL framework.

- ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certifications IS A MUST.

- Strong proficiency in JavaScript, HTML, CSS, and Glide scripting.

- In-depth understanding of the ServiceNow platform architecture and data model.

- Proficiency in configuring and customizing various ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog, Knowledge Management).

- Excellent troubleshooting, problem-solving, and analytical skills.

- Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.

- Ability to work independently and as part of a team in a fast-paced environment.

- Highly organized with strong attention to detail.