ServiceNow CSDM Specialist

Job Description :

We are seeking a highly skilled and experienced ServiceNow CSDM Specialist to join our team.

The ideal candidate should have a minimum of 4+ years of overall ServiceNow experience with at least 4+ years of specialized experience in ServiceNow CMDB & Discovery.

The candidate should be well-versed in ServiceNow scripting and possess a strong knowledge of the CSDM (Common Service Data Model) data model.

Responsibilities :

- Collaborate with business stakeholders to understand their data requirements and translate them into the ServiceNow CSDM data model.

- Design and implement ServiceNow CMDB & Discovery solutions to ensure accurate and up-to-date configuration data.

- Develop and maintain ServiceNow scripts for customization and automation of various processes.

- Create and manage Service Maps to visualize dependencies and relationships between different IT services.

- Write custom patterns to enhance data discovery and improve accuracy in the CMDB.

- Perform data validation and reconciliation to identify and resolve discrepancies in configuration data.

- Participate in the end-to-end implementation of ServiceNow ITSM modules, including Incident, Problem, Change, CMDB, and Asset.

- Work closely with other teams to ensure seamless integration of ServiceNow with other IT systems and tools.

- Provide technical expertise and support to the ServiceNow development team.

- Stay up-to-date with the latest ServiceNow features, updates, and best practices.

Requirements :

- Minimum 12+ years of overall experience with a focus on ServiceNow platform.

- At least 4+ years of hands-on experience with ServiceNow CMDB & Discovery.

- Proficient in ServiceNow scripting (JavaScript, Jelly, or AngularJS).

- Strong understanding of the CSDM data model and its application in ServiceNow.

- Previous experience in working with Service Maps and custom pattern development.

- Extensive design, development, and deployment experience with the ServiceNow platform.

- Demonstrated expertise in ServiceNow ITSM modules, including Incident, Problem, Change, CMDB, and Asset.

- Excellent problem-solving and analytical skills with the ability to address complex technical challenges.

- Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.

- Ability to work independently and take ownership of assigned tasks.

- Knowledge of ITIL processes and best practices is a plus.

- ServiceNow certification(s) will be an added advantage