ServiceNow Consultant - ITSM/ITOM

Service Now

Keywords : ITOM, ITAM, HRSD, GRC, CMDB

JD :

Role Responsibilities :

- The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

- Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.

- Always follow best development practices during support and development.

- Support other developers in their work to integrate existing systems with Service Now.

- Strong hands-on ServiceNow experience (either support or development).

- Creating technical design document and writing Unit test cases.

- Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential.

- ServiceNow upgrade hands-on.

- Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process.

- Exceptional Interpersonal Skills & Ability to work Independently and with a team.

- Ability to work in second shift in India when required

Requirement :

- Candidate should have the ability to perform in a dynamically changing environment

- Should have prior working experience in ServiceNow tool

- Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.

- Ability to work under pressure and handle crunched timelines

- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork

Must-Have Certifications :

- Certified System Administrator (Desired)

- ITIL Certifications (desired)

- Other Service-Now Certifications (Preferred)

Experience & Background :

- B-Tech/BCA/MCA

- 3 to 8 years of IT industry experience.

- Minimum 3 year of support/implementation experience on ServiceNow

- Experience on Service portal will be an advantage.

- ITIL/ServiceNow certifications will be an added advantage.

- Set up standards for quality control, measure and report performance against those standards

- Exposure on Service Now integration protocols with other application/systems

- Excellent attention to details, ability to multitask, and effective time management skills

- Knowledge of web-based development languages; specifically JavaScript, Ajax

- Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC

- Excellent Communication Skills

- Immediate joiner (within 0 to 30 days)