Top 3 skills :

- ITSM - Incident , Problem , Change

- ITAM - Hardware Asset Management / Software Asset Management

- ITOM - Discovery , Service Mapping, Event Management

Note : Certificates must be attached along with profile tracker.

Mandatory Certifications - CSA , CAD and CIS ( minimum any 1 in CIS )

Preferred Certification : ITIL v4

Key Responsibilities :

Business Process Consulting :

- Lead functional discovery sessions and process workshops to define client-specific business process
solutions.

- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM

- ITAM - Software Asset Management/Hardware Asset Management

- ITOM - Discovery, Event Management, Service Mapping

- Create dynamic collateral including process workflows, workshop presentations, and training materials.

- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

Business Analysis :

- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.

- Develop and maintain end-to-end process flows and gap analyses to support solution design.

- Prepare and execute test plans, facilitate UAT, and support go-live activities.

- Lead client training sessions and create user-friendly job aids to support platform adoption Client Engagement & Delivery Support

- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.

- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.

- Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Qualifications :

- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.

- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.

- Proven ability to lead client workshops and translate business needs into actionable solutions.

- Strong understanding of Agile methodologies and experience supporting Scrum teams.

- Excellent communication, facilitation, and documentation skills.