ServiceNow CMDB Developer

Job Title : ServiceNow CMDB Developer.

Experience Required : 6 - 8 Years.

Location : If Hyd and Bangalore based, then Hybrid ,other locations Full -remote.

Full Contract.

Shift : IST.

Contract Duration : min 6 months and extendible.

Immediate to max 30 days official NP.

Mandatory key skills : CMDB,CSDM, Discovery, Service mapping.

Key Responsibilities :

- Define and enforce CI class structures, relationships, and data models.

- Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population.

- Troubleshoot discovery issues and improve coverage and accuracy.

- Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools.

- Monitor and improve CMDB health using dashboards and reports.

- Collaborate with stakeholders to define CMDB governance policies and procedures.

- Ensure alignment with ITIL and Configuration Management best practices.

- Work closely with Incident, Problem, Change, and Asset Management teams.

- Provide technical leadership and mentoring to junior team members.

- Develop and maintain CMDB reports, dashboards, and documentation.

- Present CMDB health and compliance metrics to leadership.

- Candidate should also have experience in other ITOM modules such as Event Management, and Cloud Insights.

Required Skills & Qualifications :

- 5 - 8 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping.

- Good to have experience in event management and Cloud insight.

- Strong understanding of IT infrastructure (servers, networks, applications, cloud).

- Proficiency in scripting (JavaScript, Glide), data modeling, and integrations.

- Experience with MID Servers, APIs, and integration tools.

- Familiarity with ITIL v3/v4 framework and Configuration Management processes.

- Excellent problem-solving, communication, and stakeholder management skills.

- ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.