ServiceNow CMDB Analyst

Job Title : ServiceNow CMDB Analyst.

Experience : 5+ Years.

Location : Remote (flexible to come office as per the need).

Shift Timings : Mid Shift.

Location : Navi Mumbai, Gurugram, Indore.

Notice Period : Immediate to 30 Days of Joiners only.

Preferred Skill Sets : Servicenow CMDB developer, CMDB, Discovery, and Asset Management modules.

Job Summary :

This role requires a deep understanding of ITIL practices, configuration management, and experience with ServiceNow CMDB modules.

Key Responsibilities :

- Maintain and update the CMDB within ServiceNow, ensuring data accuracy, completeness, and compliance with company policies.

- Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships.

- Work closely with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB.

Data Integrity & Quality :

- Perform regular audits to ensure the integrity and quality of CMDB data.

- Identify and rectify data discrepancies, inconsistencies, and inaccuracies within the CMDB.

- Develop and enforce data quality standards and processes.

Process Development & Improvement :

- Design and implement configuration management processes and workflows to enhance efficiency and effectiveness.

- Collaborate with stakeholders to gather requirements and translate them into effective CMDB solutions.

- Continuously monitor and improve the CMDB processes to align with industry best practices and business needs.

Integration & Automation :

- Integrate the CMDB with other IT systems and tools to enable automation and improve data flow.

- Develop and maintain scripts, workflows, and tools to automate CMDB-related tasks.

- Work with IT operations and other teams to ensure seamless integration of CMDB with other ServiceNow modules (e.g., Incident, Change, Problem Management).

Reporting & Analytics :

- Generate reports and dashboards to provide insights into the health and status of the CMDB.

- Analyze CMDB data to identify trends, potential issues, and opportunities for improvement.

- Provide regular updates and reports to management and stakeholders on CMDB

performance.

Training & Support :

- Act as the subject matter expert (SME) for CMDB-related queries and issues.

Experience :

- Proven experience in managing and maintaining a complex CMDB in a large enterprise environment.

Skills :

- Proficiency in ServiceNow platform, specifically in CMDB, Discovery, and Asset Management

modules.

- Experience with scripting languages such as JavaScript, PowerShell, or Python.

- Familiarity with integration tools and methodologies.

- Excellent analytical and problem-solving skills.

- Strong communication skills, both written and verbal, with the ability to explain complex

concepts to non-technical stakeholders.

Certifications (Preferred) :

- ITIL Foundation Certification.

- ServiceNow Certified Implementation Specialist - CMDB.