ServiceNow Business Analyst - ITSM/CMDB

Job Title : ServiceNow Technical Business Analyst

We are looking for ServiceNow Business Analyst who has good exposure and understanding with various Technical modules like ITSM, CMDB, Discovery etc.

100% Remote Role.

Permanent position.

Minimum years of experience in ServiceNow is 8 years.

Required :

- Proven experience with ServiceNow ITSM, CMDB, and Discovery.

- Hands-on experience testing and validating ServiceNow functionality.

- Strong understanding of service management processes and workflows.

- Excellent communication and stakeholder management skills.

- Ability to articulate value and impact to business stakeholders.

- Experience with greenfield ServiceNow implementations is a plus.

Job Description : We are looking for a highly motivated and hands-on ServiceNow Business Analyst to support a greenfield implementation of the ServiceNow platform.

This role will focus on the ITSM suite, ITOM CMDB, and Discovery modules.

The ideal candidate will have strong functional knowledge, excellent communication skills, and the ability to demonstrate business value through the platform.

Key Responsibilities :

- Act as the primary BA for the implementation of ITSM, CMDB, and Discovery modules in ServiceNow.

- Collaborate with stakeholders to gather, analyse, and document business and technical requirements.

- Work hands-on with the platform to test, validate, and demonstrate ServiceNow functionality.

- Conduct demos and walkthroughs to showcase capabilities and value to business users.

- Serve as a bridge between technical teams and business stakeholders.

- Support UAT, training, and go-live activities.

- Manage stakeholder expectations and provide regular updates.