ServiceNow Architect - Strategic Portfolio Management

Job Title : ServiceNow Architect

Experience : 10 Years+

Location : Noida, Bangalore, Pune, Jaipur

Employment Type : Full-time

Job Summary :

We are looking for a skilled ServiceNow Architect with 10 years+ of experience, specializing in Strategic Portfolio Management (SPM), Enterprise Architecture (EA), IT Business Management (ITBM), and Application Portfolio Management (APM). The ideal candidate should have hands-on experience in designing, developing, and implementing solutions on the ServiceNow platform, with a focus on delivering business value through process automation and service integration.

Key Responsibilities :

- Design, develop, and implement ServiceNow solutions focusing on SPM, EA, ITBM, and APM modules.

- Collaborate with stakeholders to gather and analyse business requirements.

- Customize existing applications and develop new modules using ServiceNow best practices.

- Create and manage dashboards, reports, and performance analytics within the platform.

- Ensure platform integrity through effective change management, testing, and documentation.

- Integrate ServiceNow with other enterprise systems using REST/SOAP APIs and MID servers.

- Provide support for platform upgrades, patches, and performance tuning.

- Work with cross-functional teams to improve process efficiency and user experience.

Required Skills & Qualifications :

- 10 years+ of experience in ServiceNow development and configuration.

- Strong expertise in SPM (formerly ITBM), EA, APM, and related modules.

- Solid understanding of the ServiceNow platform architecture and capabilities.

- Experience with scripting (JavaScript, Glide), UI policies, business rules, workflows, and flow designer.

- Hands-on experience with REST/SOAP APIs and system integrations.

- ServiceNow certifications such as CSA, CIS-ITBM, or CIS-SPM are a plus.

- Strong problem-solving and communication skills