ServiceNow Architect - ITSM Module

Description :

ServiceNow Architect ITSM

Location : Bangalore (Hybrid)

Notice Period : Immediate or maximum 10 days

Role Overview : Design and implement scalable ServiceNow ITSM solutions including Incident, Problem, Change, Request, and Knowledge Management modules.

Key Responsibilities :

- Develop high-level and low-level architecture diagrams

- Define platform standards, workflows, and SLA management

- Ensure integration with enterprise systems and cloud platforms

- Map and optimize ITIL v3/v4 processes for enterprise IT operations

- Document processes, create process maps, and establish governance frameworks

Requirements :

- Deep knowledge of ITSM modules, ITIL processes, enterprise integrations, and infrastructure understanding.