ServiceNow Architect - ITSM/ITOM Modules

Description :

What will your role look like :

- Lead the architecture, design, and implementation of enterprise solutions on the ServiceNow Expert Platform.

- Drive end-to-end solution design across Customer Service Management (CSM), IT Service Management (ITSM), and IT Operations Management (ITOM).

- Architect scalable integrations between ServiceNow and external enterprise systems using REST/SOAP APIs, IntegrationHub, and MID Servers.

- Provide technical leadership for custom development, including Script Includes, Business Rules, Flow Designer, and ServiceNow application development.

- Design modern user experiences using UI Builder and the ServiceNow Next Experience framework.

- Define platform architecture standards, best practices, and governance for development teams.

- Collaborate with business stakeholders, product owners, and enterprise architects to translate business needs into scalable technical solutions.

- Lead technical design reviews, perform code reviews, and mentor ServiceNow developers.

- Ensure optimal platform performance, security compliance, and maintainability across implementations.

Why you will love this role :

- Opportunity to architect and deliver large-scale enterprise ServiceNow transformations.

- Work on cutting-edge ServiceNow platform capabilities including UI Builder and modern experience frameworks.

- Collaborate with highly skilled teams and influence enterprise platform strategy.

- Gain exposure to complex integrations and advanced platform architecture.

- Drive innovation and build scalable digital workflows that impact business operations globally.

We would like you to bring along :

- 10+ years of IT experience with 5+ years of deep ServiceNow platform expertise.

- Proven experience designing solutions across CSM, ITSM, and ITOM modules.

- Strong hands-on experience in ServiceNow custom development and platform configuration.

- Expertise in ServiceNow integrations including REST, SOAP, Integration Hub, and MID Server architecture.

- Experience designing interfaces using UI Builder and ServiceNow Experience Framework.

- Strong understanding of ServiceNow architecture, data model design, and development best practices.

- Excellent stakeholder management, solution design, and technical leadership skills.

Required certifications :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Application Developer (CAD)

- ServiceNow CIS ITSM

- ServiceNow CIS ITOM