ServiceNow Architect/Integration Specialist

Description :

About Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.

We guide customers from whats now to whats next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title : ServiceNow Architect / Integration specialist

Work Mode : Hybrid Mode

Experience : 6 - 8 + Years

Notice Period : - Immediate joiners.

Job Description :

We are seeking an experienced ServiceNow Integration Lead with strong hands-on expertise in integrating ServiceNow with enterprise applications, including HR systems and ERP solutions.

The ideal candidate will be skilled in designing and implementing REST-based APIs and other integration methods.

Roles & Responsibilities :

- Design, develop, and manage integrations between ServiceNow and external systems.

- Work extensively with integration technologies such as REST, SOAP, JSON, middleware, LDAP, SSO, and JDBC.

- Configure and manage Integration Hub and MID Servers.

- Develop and maintain REST/SOAP API-based integrations.

- Perform data mapping, transformation, and validation to ensure data integrity.

- Integrate ServiceNow with enterprise systems such as Workday, Azure AD, SCCM, Splunk, SAP, and similar platforms.

- Implement secure integrations using authentication methods like OAuth, Basic Authentication, and certificates.

- Identify and design integration requirements, including :

1. MID Server setup

2. Event Management integrations

3. Service Mapping and Discovery

4. CMDB integrations

- Manage the full integration lifecycle : requirements gathering, design, development, testing, deployment, and support.

- Analyze current systems and workflows to recommend improvements and optimize integration efficiency.

- Maintain detailed documentation of integration designs, processes, and configurations.

- Troubleshoot integration issues and provide timely resolutions.

- Ensure compliance with enterprise security and governance standards.

Required Skills & Experience :

- 6+ years of experience in ServiceNow integration projects.

- Strong experience integrating ServiceNow with ERP, HRMS, and other enterprise systems.

- Expertise in REST/SOAP web services and API design.

- Hands-on experience with :

1. Import Sets and Export Sets

2. Instance Data Replication (IDR)

3. Remote Tables and Remote Process

- Strong skills in data mapping, transformation logic, and troubleshooting.

- Solid understanding of security practices and authentication mechanisms