- 8+ years of experience in ServiceNow design, development, and implementation across multiple modules.

- Proven success in architecting large-scale, enterprise-grade ServiceNow solutions.

- Expertise in Flow Designer, IntegrationHub, REST/SOAP APIs, CMDB, and CSDM frameworks.

- Hands-on experience with platform integrations (OKTA, Azure AD, JIRA, Teams, SAP, Oracle, etc.).

- Certifications: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD); Certified Implementation Specialist (CIS) in at least one domain preferred (ITSM, ITOM, SecOps, Excellent communication, stakeholder management, and technical leadership skills.

Good to have :

- Experience implementing Virtual Agent, Performance Analytics, Predictive Intelligence, or GenAI capabilities.

- Knowledge of cloud, security, and compliance frameworks (ISO, NIST, SOC2, etc.).

- Background in DevOps, CI/CD pipelines, or Agile delivery using JIRA or Azure DevOps.

- Prior experience establishing a ServiceNow Center of Excellence (CoE) or leading multi-instance strategies

Key role and responsibilities :

- Own the overall ServiceNow architecture Defining platform strategy, governance standards, and roadmap aligned with business and IT goals.

- Design and implement scalable solutions across multiple ServiceNow modules, including:

- ITSM (Incident, Problem, Change, Request, CMDB)

- CSM (Customer Service Management)

- ITOM (Discovery, Event, Service Mapping, Cloud Management)

- ITAM (Hardware, Software, and Cloud Asset Management)

- SecOps (Security Incident, Vulnerability, Threat Intelligence)

- GRC (Policy, Risk, Audit, and Compliance Management)

- APM (Application Portfolio Management)

- Architect, develop, and optimize Service Portals, Virtual Agent, and Employee Center experiences.

- Lead complex integrations with enterprise systems such as OKTA, Azure AD, Oracle, SAP, Salesforce, JIRA, MS Teams, Active Directory, and monitoring tools via REST APIs, IntegrationHub, and MID Servers.

- Ensure platform performance, scalability, and maintainability through best-practice design and governance.

- Define data models and relationships across CMDB, CSDM, and other configuration elements.

- Enforce security and compliance standards, including ACLs, SSO/MFA setup, and data protection measures.

- Guide and mentor development teams, performing design reviews and code governance.

- Collaborate with business stakeholders to translate requirements into architectural blueprints and technical designs.

- Promote automation, orchestration, and AI-driven efficiencies using Flow Designer, Predictive Intelligence, and AI Search.

- Maintain architectural documentation, reusable frameworks, and solution templates for ongoing improvement.

- Stay updated on the latest ServiceNow features and drive continuous innovation within the platform.