ServiceNow Architect

Key Responsibilities :

- Lead architecture, design, and solutioning for complex ServiceNow implementations across ITSM, HRSD, CSM, and custom applications.

- Define and maintain the ServiceNow platform roadmap, ensuring scalability, reliability, and

alignment with business objectives.

- Develop high-level architecture diagrams, data models, integration designs, and system workflows.

- Provide hands-on technical leadership using Glide scripting, Business Rules, UI Policies, Script Includes, ACLs, and Flow Designer.

- Guide development teams in building custom applications and automation workflows using ServiceNow App Engine.

- Ensure adherence to ServiceNow coding standards, platform governance, and ITIL-based processes.

- Collaborate with stakeholders to gather requirements, translate them into technical designs, and ensure optimal solution delivery.

- Drive integrations between ServiceNow and external systems using APIs, MID Server, and integration hubs.

- Conduct platform reviews, performance optimization, and best practice recommendations.

- Mentor junior developers and support continuous improvement of the ServiceNow ecosystem.

- 8+ years of experience in ServiceNow development, customization, and architecture.

- Strong hands-on expertise in ITSM, HRSD, CSM, and custom apps using ServiceNow App

Engine.

- Proficiency in Glide scripting, UI Policies, Business Rules, ACLs, Script Includes, Flow Designer,

and Client Scripts.

- Strong knowledge of ITIL frameworks and process design methodologies.

- Experience designing integrations, automation workflows, and scalable platform

architectures.

- Excellent communication skills with the ability to engage with senior stakeholders and cross-functional teams.

- Strong problem-solving skills with the ability to troubleshoot platform and integration issues