ServiceNow Architect

Job Title : ServiceNow Architect

Experience Required : 8+ Years

Job Summary :

We are looking for a highly experienced ServiceNow Architect with 8+ years of hands-on experience in designing, implementing, and managing ServiceNow solutions. The ideal candidate should have deep technical expertise across multiple ServiceNow modules including ITSM, ITOM, ITAM, and HRSD, with a strong grasp of architecture principles and complex integrations.

Key Responsibilities :

- Design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, and HRSD modules.

- Provide architecture guidance for complex enterprise-level ServiceNow projects.

- Lead ServiceNow implementations, customizations, and integrations with third-party tools.

- Drive CMDB strategy, CSDM adoption, and Service Mapping initiatives.

- Collaborate with business and technical stakeholders to define best practices and scalable architectures.

- Customize Portals and Workspaces using AngularJS and ServiceNow UI Framework.

- Ensure solution compliance with ServiceNow best practices and performance benchmarks.

Mandatory Skills :

- Strong expertise in ITSM, ITOM, ITAM, and HRSD.

- Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server configurations.

- In-depth knowledge of CMDB architecture and CSDM framework.

- Experience with ServiceNow Discovery, Service Mapping, and complex integrations.

- Hands-on experience in Portal and Workspace customization.

- Familiarity with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus.

Soft Skills :

- Excellent communication, presentation, and stakeholder management skills.

- Strong documentation and technical writing capabilities.

- Ability to work in agile environments and collaborate with cross-functional teams.

- Analytical thinking and strong problem-solving skills.

Certifications (Preferred) :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD)

- Certified Technical Architect (CTA)

- ITIL or Agile/Scrum certifications (e.g., Certified ScrumMaster)