Description :

We are seeking a ServiceNow AI Tester with a strong development mindset, not a pure manual QA. The ideal candidate will have hands-on experience in ServiceNow development and automation testing, with the ability to design, build, and maintain Automated Test Framework (ATF) scripts and validate AI-enabled ServiceNow workflows.

This role requires someone who can write code, automate tests, and work closely with developers to ensure high-quality, scalable ServiceNow implementations.

Key Responsibilities :

- Design, develop, and execute automated test cases using ServiceNow ATF

- Write and maintain test scripts for ServiceNow applications, workflows, and integrations

- Test AI-driven ServiceNow features such as Predictive Intelligence, Virtual Agent, and intelligent workflows

- Perform functional, regression, and integration testing

- Use automation tools such as Selenium, Cypress, Playwright, or similar frameworks where applicable

- Collaborate with developers, architects, and product teams throughout the SDLC

- Debug defects and work closely with development teams to ensure timely resolution

- Maintain test documentation and continuously improve test coverage and quality

- Support CI/CD pipelines by integrating automated test execution

Required Skills & Qualifications :

- Strong hands-on experience as a ServiceNow Developer

- Proven expertise with ServiceNow ATF (Automated Test Framework)

- Proficiency in JavaScript, scripting, and ServiceNow APIs

- Solid understanding of ServiceNow modules such as ITSM, CMDB, Custom Applications

- Experience testing custom workflows, integrations, and AI-enabled features

- Familiarity with Agile / Scrum development environments

- Ability to think like a developer and test like an automation engineer