Service Quality Assurance Engineer - Oracle Demand & Supply Planning

Experience : 6-10 Years.

Job Location : Bangalore.

Job Type : Full-time.

Looking for Immediate to 30 days. We are seeking a skilled professional to manage our Oracle SCP (Supply Chain Planning) that covers Oracle Demand, Supply Planning, Global Order Promising for ATO, MTS & MTO production strategy.

Key Responsibilities :

- Collect data from Fusion and internal system, troubleshooting failures.

- Support supply planning processes like MPR and constrained/unconstrained planning.

- Utilise expertise in supply planning data models, REST APIs, and BIP reports to drive business outcomes.

- Lead E2E Planning Integrated Business Cycles.

- Resolve critical planning issues related to plan behaviour, data gaps, Supply/demand reconciliation issues, etc.

- Execute quarterly patching testing and validations.

- Receive, analyse, and prioritise support tickets related to Oracle Demand Planning Processes, including CTO forecasting and planning measure management.

- Perform initial assessment of issues with data collection from Fusion, internal and external systems.

- Triage failures and route to appropriate support teams/On-calls.

- Document and categorize the supply planning process, like MRP and constrained/unconstrained planning.

- Identify the severity and impact of problems related to supply planning data models, REST APIs and BIP reports.

- Monitor & Coordinate support for E2E planning integrated Business Cycles.

- Manage incident tickets related to support E2E Oracle SCP.

- Track and prioritise quarterly patch testing needs.

Requirements :

- 6-10 Years experience with Oracle Demand, Supply Planning & Global Order Promising solutions.

- 5+ years of relevant exp in Support or implementation projects.

- Manual Testing experience & have written test cases.

- Good Communication for an Individual contributor role.

- Proficiency in data collection and integration between systems.

- Knowledge of MRP and planning process.

- Experience with REST APIs and BIP reporting.

- Good Understanding of integrated planning business cycles.

- Strong troubleshooting and problem-solving skills.

- Ability to manage quarterly patch testing processes.

- Excellent communication skills with both technical and business stakeholders.

Qualifications :

- Strong analytical and critical thinking abilities.

Job Category : APAC.

Job Type : Full Time.

Job Location : Bangalore.