Service Engineer - Oracle Apps

Key Responsibilities :

- Support Oracle Demand Planning processes, including CTO forecasting and planning measure management

- Collect data from Fusion and internal system, troubleshooting failures

- Support supply planning processes like MPR and constrained/unconstrained planning

- Utilize expertise in supply planning data models, REST APIs, and BIP reports to drive business outcomes

- Lead E2E Planning Integrated Business Cycles

- Resolve critical planning issues related to plan behavior, data gaps, Supply/demand

reconciliation issues etc

- Execute quarterly patching testing and validations

- Receive, analyze, and prioritize support tickets related to Oracle Demand Planning

- Processes including CTO forecasting and planning measure management

- Perform initial assessment of issues with data collection from Fusion, internal and external systems

- Triage failures and route to appropriate support teams/On-calls

- Document and categorize supply planning process like MRP and constrained/unconstrained planning

- Identify severity and impact of problems related to supply planning data models, REST

APIs and BIP reports

- Monitor & Coordinate support for E2E planning integrated Business Cycles

- Manage incident tickets related to support E2E Oracle SCP

- Track and prioritize quarterly patch testing needs

Requirements :

- 5+ experience with Oracle Demand, Supply Planning & Global Order Promising solutions

- Strong understanding of supply chain planning concepts and methodologies

- Proficiency in data collections and integration between systems

- Knowledge of MRP and planning process

- Experience with REST APIs and BIP reporting

- Good Understanding of integrated planning business cycles

- Strong troubleshooting and problem solving skills

- Ability to manage quarterly patch testing processes

- Excellent communication skills with both technical and business stakeholders

Qualifications :

- Technical aptitude with data models, BIP and system integration(REST APIs etc.)

- Strong analytical and critical thinking abilities