Job Description :

We are hiring a Service Designer / Customer Experience Designer to design and improve end-to-end customer experiences across products and services. This role focuses on service thinking beyond UI/UX, covering journeys, systems, and cross-channel interactions.

Key Responsibilities :

- Design end-to-end service experiences across digital and offline touchpoints

- Create customer journey maps, service blueprints, and ecosystem maps

- Identify pain points and improve experience consistency across channels

- Translate user research and insights into actionable design solutions

- Collaborate with Product, Engineering, and Business teams

- Align solutions with system architecture and technical feasibility

Ideal Candidate :

- 3 - 5 years in Service Design / CX Design

- Strong experience in journey mapping, blueprinting, and UX research

- Understanding of SDLC, service ecosystems, and system architecture

- Strong portfolio with end-to-end service design projects

Good to Have :

- Certifications in Service Design / UX Research (SDN, NNg, IIT, etc.)

- Experience in startups or service innovation projects

Education :

- B.Des / B.Tech or equivalent (NID preferred)