- Should come with strong experience in production support, enhancements, and optimization.

- Client & Stakeholder Management Relationship Building : Maintain strong, positive relationships with clients, acting as the primary contact for service issues.

- Expectation Management : Align service delivery with client expectations and business value.

- Reporting : Prepare and present performance reports, progress updates, and risk mitigation plans to stakeholders.

- Service Operations & Quality Oversee Delivery : Ensure services are delivered on time, within scope, and meet quality standards.

- Performance Monitoring : Define, track, and report on KPIs and SLAs, identifying areas for improvement.

- Issue Resolution : Manage escalations, resolve service-related problems, and coordinate incident response.

- Process Improvement : Implement strategies and processes for continuous service enhancement.

- Team & Resource Management Leadership : Lead, mentor, and guide the service delivery team, fostering a collaborative environment.

- Resource Planning : Plan and allocate resources, capacity, and technical coordination to meet demand.