- Must have 3+ YOE in Service Design (Customer Experience Design) across Products/Services with strong experience of end-to-end service thinking (beyond just UI/UX)

- Must have hands-on experience in creating service blueprints, ecosystem maps, and customer journey maps across multiple products or services

- Strong understanding of software development lifecycle, retail/service ecosystems, with branding and experience consistency principles

- Must have working knowledge of system architecture (designed or collaborated closely with engineering teams)

- Mandatory (Portfolio) - Strong portfolio showcasing service design projects, including problem framing, research insights, blueprinting, and implementation impact

- Bachelors degree in Design, Technology, or related field (B.Des / B.Tech or equivalent)

Preferred :

- Highly Preferred (Pedigree) - Candidates from NID College are highly preferred

- Relevant certifications in Service Design / UX Research from reputed institutes (e.g., SDN, NNg, IIT programs, or equivalent)

- Experience working as a Service Designer in early-stage startups or involvement in service innovation initiatives/awards/research

- Exposure to service design/service management programs from top institutes (IIMs or equivalent)