- Design, develop, test, and deploy high-quality Salesforce Service Cloud solutions using Apex, Lightning Web Components (LWC), and other Salesforce technologies.

- Customize and configure core Service Cloud features to meet business needs, including but not limited to :

Omni-Channel

Service Console

Case Management

Entitlements & Milestones

Knowledge Management (Knowledge Articles)

Macros & Quick Text

Live Agent / Chat

Web-to-Case / Email-to-Case

Contact Center Integrations (CTI)

Service Level Agreements (SLAs)

Reports & Dashboards for Service Performance

- Conduct code reviews, ensuring adherence to coding standards, best practices, and Salesforce governor limits.

Location : Remote

Immediate joiners only

Job Summary :

We are looking for a highly motivated and experienced Senior Service Cloud Developer with a minimum of 6 years of hands-on Salesforce development experience, specifically specializing in Service Cloud. The ideal candidate will have a strong track record of successfully implementing and customizing Salesforce Service Cloud solutions, possessing deep expertise in Apex, Lightning Web Components (LWC), and integrations. This role requires a professional with a strong understanding of Service Cloud best practices and the ability to translate business requirements into robust and scalable technical solutions.

Responsibilities :

- Lead and execute full lifecycle implementation of Salesforce Service Cloud, from requirements gathering to deployment and post launch support.

- Collaborate with business analysts, solution architects, and other stakeholders to understand business requirements and translate them into technical specifications.

- Perform complex integrations between Salesforce Service Cloud and external systems using various integration patterns (e.g., REST, SOAP APIs, Platform Events, MuleSoft, etc.).

- Troubleshoot and debug complex issues, providing timely resolution and support.

- Stay up-to-date with the latest Salesforce releases, features, and best practices, particularly within the Service Cloud domain.

- Mentor junior developers and contribute to the overall technical growth of the team.

- Participate in release management, deployment, and post-deployment activities.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 6+ years of hands-on experience in Salesforce development.

- Salesforce Certified Platform Developer I (PD1) certification is mandatory.

- Salesforce Certified Service Cloud Consultant certification is mandatory.

- Demonstrated experience with at least one full lifecycle implementation of Salesforce Service Cloud.

- Strong proficiency in Apex programming language, including asynchronous Apex (Batch, Future, Queueable, Scheduled Apex).

- Expertise in developing with Lightning Web Components (LWC) and a solid understanding of the Lightning Component framework.

- Proven experience with Salesforce integrations (REST, SOAP, Platform Events, etc.) and familiarity with middleware platforms (e.g., MuleSoft) is a plus.

- Strong understanding of Salesforce data model, security model, and sharing settings.

- Experience with version control systems (e.g., Git) and CI/CD pipelines.

- Excellent problem-solving, analytical, and communication skills.

- Ability to work independently and as part of a collaborative team in a fast-paced environment.

Preferred Qualifications (Nice to Have) :

- Salesforce Certified Platform Developer II (PD2) certification.

- Experience with Salesforce DX.

- Familiarity with Agile development methodologies.

- Experience with other Salesforce Clouds (Sales Cloud, Experience Cloud).