Server & Infrastructure Monitoring Support Engineer - IT Operations

Position Overview :

- Monitor system health using tools such as Nagios, identifying and escalating issues as needed.

- Respond to alerts, raise tickets, and track incidents using ticketing tools (e.g., ServiceNow, BMC Remedy, Jira).

- Document incidents, routine checks, and responses accurately and thoroughly.

- Perform basic troubleshooting of Windows Server environments and Microsoft applications.

- Collaborate with senior engineers and infrastructure teams to ensure timely resolution of issues.

- Maintain a strong understanding of server performance metrics, logs, and monitoring best practices.

- Support operations in a 24/5 rotational shift environment.

Required Qualifications & Experience :

- Minimum 4 years of experience supporting server and infrastructure environments
OR

- A Technical Diploma/Degree in IT with 3+ years of relevant experience in proactive server support.

Advanced knowledge of :

- TCP/IP networking

- Windows Operating Systems (2003, 2008, 2012)

- Certification: MCSE (2003/2008) Mandatory (Windows/Server specialization).

- Minimum 2 years of experience administering and monitoring with Nagios.

- Familiarity with ticketing tools (e.g., ServiceNow, Jira, Remedy).

Working knowledge of :

- PowerShell scripting

- Microsoft Application Suite troubleshooting

- Basic networking concepts

- Unix/Linux environments

- Virtualization technologies (e.g., VMware)

- Cloud platforms (e.g., Microsoft Azure)

Additional Skills & Attributes :

- Understanding of ITIL processes (Incident, Change, Problem Management).

- Strong written and verbal communication skills.

- Basic troubleshooting methodology and ability to follow documented SOPs.

Preferred Qualities :

- Strong attention to detail with a structured and organized approach.

- A learning mindset and eagerness to grow into deeper technical roles.

- Ability to remain calm under pressure and handle multiple alerts/incidents efficiently.