We are looking for a Consultant Implementation who will be responsible for managing and delivering successful ERP implementations for educational institutions.

The ideal candidate will have strong functional knowledge, excellent project execution capabilities, and a customer-first mindset to ensure smooth client onboarding and system adoption.

Key Responsibilities :

- Conduct requirement-gathering workshops and stakeholder interviews to understand client needs and define functional specifications.

- Lead end-to-end ERP implementation projectsincluding planning, execution, monitoring, risk mitigation, and client communication.

- Configure ERP modules based on client-specific business processes, ensuring timely and high-quality delivery.

- Deliver engaging functional training sessions for stakeholders and end-users, both remotely and on-site.

- Collaborate with cross-functional teams to troubleshoot issues, provide resolutions, and ensure successful deployments.

- Maintain clear and consistent communication with clients and senior management regarding project progress, milestones, and risks.

- Create and maintain comprehensive project documentation, including Statements of Work (SoWs), User Acceptance Testing (UAT) plans, and change requests.

- Provide effective post-go-live support to ensure client satisfaction and solution adoption.

- Understand the difference between project-based and product-based delivery models; adapt approaches accordingly.

- Coordinate with the product team to align on client requirements and enhancements during and after implementation.

- Adhere to project timelines and schedules while ensuring all deliverables meet defined standards.

- Perform data mapping and validation activities to support system configuration and data migration.

- Conduct prototype development for client-specific use case scenarios.

- Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.

- Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.

Education & Experience :

- Minimum 4 years of experience in ERP implementation, project consulting, or client servicing roles.

- Experience in the education technology domain or enterprise software is highly desirable.

Skills :

- Strong grasp of business processes with the ability to map them effectively to ERP functionalities.

- Familiarity with MySQL or similar relational databases is a plus.

- Excellent communication, presentation, and stakeholder management skills.

- Strong analytical thinking and problem-solving abilities.

- Proficient in MS Excel and project documentation tools.

What We Offer?

At Serosoft, we believe in fostering a culture of innovation, collaboration and excellence. Discover what makes Serosoft the perfect place to thrive.

- Learning & Growth : We support your professional development at every step.

- Cutting-Edge Technologies : Engage in pioneering and innovative projects.

- Global Opportunities : Expand your horizons & work on international assignments.

- Exciting Events & Outings : Enjoy vibrant celebrations and team activities.

- Best of Breed Compensation : Competitive pay that rewards your skills & contributions.

- 5 Days a Week : Embrace a healthy work-life balance.

- Group Health Insurance : Your health and well-being are our priority.

- Open Door Policy : Your ideas and feedback are always welcomed.

- Beautiful Office in Indore : Work in Indias cleanest city, right in the heart of it!