Responsibilities :

- Own end-to-end program management for mission-critical initiatives, starting with our automation and quality program.

- Build visibility across systems, dashboards, monitoring, alerting, health metrics, and escalation workflows.

- Drive rapid root-cause analysis and coordinate incident resolution across engineering, ML, data, clinical, and CS teams.

- Build process frameworks, runbooks, and scalable operational models that allow teams to execute predictably.

- Establish proactive risk management, quality gates, and cross-team checkpoints before major releases.

- Lead complex multi-team launches and rollouts (currently 6-8 weeks) and streamline them for predictability and speed.

- Run program reviews, track dependencies, and maintain clear ownership across stakeholders.

- Champion operational excellence, continuous improvement, tighter SLAs, better tooling, and consistent execution.

Requirements :

- 5+ years of technical program management experience, ideally in ML/AI, healthcare tech, or other quality-critical domains.

- Proven track record managing multi-team programs involving engineering and non-engineering stakeholders.

- Experience building operational systems such as monitoring, alerting, quality frameworks, and incident response.

- Strong ability to drive results without formal authority and work effectively in high-ambiguity environments.

- Background working with regulated or quality-sensitive workloads is strongly preferred.

Technical and Analytical :

- Ability to understand system architecture and map which components are impacted by changes.

- Strong analytical skills : SQL proficiency, comfort with dashboards, and trend analysis.

- Experience with BI tools such as Looker, Tableau, Metabase, etc.

- Comfortable having technical conversations with engineers and understanding trade-offs.

- Familiarity with modern data/ML stacks, we use GCP and BigQuery.

Leadership and Communication :

- Exceptional communicator who brings clarity, structure, and urgency.

- Low-ego, high-empathy leader who can influence without authority.

- Comfortable running war rooms, driving decision-making, and managing incidents end-to-end.

- Builds processes that scale without creating unnecessary overhead.

Nice to Have :

- Experience in healthcare AI, medical coding, RCM workflows, or quality engineering.

- Experience scaling programs at a fast-growing startup.

- Exposure to pod-based org structures.

- Prior background in operational excellence or reliability engineering.