Senior Technical Lead :

We are seeking a proactive and skilled Senior Technical Lead to join our Managed Services team. The ideal candidate will have extensive experience in production support, strong leadership capabilities, and a solid technical background in Python and SQL. This role is crucial for ensuring the stability and performance of our applications within the financial technology sector.

Key Responsibilities :

- Lead and mentor a small team of support engineers, providing technical guidance and fostering a collaborative environment.

- Serve as the primary point of contact for critical production issues, leading incident response and ensuring timely resolution.

- Monitor and manage application performance, proactively identifying and addressing potential issues to prevent downtime.

- Develop and maintain Python scripts to automate routine tasks, improve system efficiency, and enhance support processes.

- Utilize SQL to perform complex data analysis, troubleshoot application issues, and generate reports.

- Collaborate with development and product teams to provide feedback on system design and functionality, advocating for improvements that enhance supportability.

- Create and maintain detailed documentation for support processes, runbooks, and troubleshooting guides.

- Communicate effectively with both technical and non-technical stakeholders, providing clear and concise updates on issue status and resolution.

- Manage a ticket queue, ensuring all support requests are addressed according to service level agreements (SLAs).

Technical Skills :

Scripting & Programming :

- Strong proficiency in Python for scripting and automation.

Database :

- Expertise in SQL, including writing complex queries, stored procedures, and understanding database schemas.

Domain Knowledge :

- Solid understanding of the financial domain or Fintech industry.

Support & Operations :

- Proven experience in Production Support or Application Support.

- Familiarity with monitoring tools (e.g., Splunk, Grafana, Datadog).

- Experience with incident management and ticketing systems (e.g., Jira, ServiceNow).

- Knowledge of ITIL frameworks is a plus.

Experience and Education :

Experience : A minimum of 4 years of experience in a Production Support or Application Support role, with proven experience in leading a small team or the ability to do so.

Education : Bachelor of Engineering (BE), Bachelor of Technology (B.Tech), or B.Tech with an MBA.

Soft Skills : Excellent verbal and written communication skills are a must.